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Refund policy

Return Period:

You may return items within 15 days of receiving your shipment.

Eligibility for Returns:

  • Items must be returned in original, unused condition, and include all original packaging.
  • Gifts or promotional items are not eligible for return.
  • Personalized items are eligible for return only in the case of embroidery errors on our part.

Return Charges:

  • Original shipping charges are non-refundable.
  • You are responsible for covering the return shipping charges.

Refund Processing:

  • Once we receive and inspect your return, you will receive an email confirming its receipt.
  • Following confirmation, your refund will be processed.
  • A credit will automatically be applied to the original payment method within 3-4 working days.

If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer service team.

You can email us anytime at [email protected]
Phone Support is available from 9am – 6pm GST
Sat to Thur Call us at +971 (4) 580-4803
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